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Guild Ed.
is hiring a

Internal Communications Director

• Remote:
USA Only
Full-time
FEATURED

For other positions, some roles may be based outside of our Denver office (as stated in the Job Title). Roles based outside of our Denver office can sit in any of the following 26 states: AZ, CA, CO, CT, DC, FL, GA, ID, IL, KS, MA, MD, MI, MN, NC, NJ, NY, OR, PA, SC, TN, TX, UT, VA, WA, and WI. Please only apply if you are able to live and work full-time in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.

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At Guild, we uphold our Core Values in everything we do.  Our team emphasizes our Core Values in the following ways:

  • Nurture A Learner’s Mindset - using a combination of feedback and reflection to gain productive insight into personal strengths and development areas
  • Build Shared Success - building partnerships and working collaboratively with others to meet shared objectives
  • Be an Owner - holding self and others accountable to meet commitments
  • Create Belonging - recognizing the value that different perspectives and cultures bring to our company

We’re looking for an experienced Internal Communications Director to help transform and elevate the function as part of a growing Executive and Internal Communications team. This is a tremendous career opportunity for an enterprising individual to serve as a senior business partner to a dynamic leadership team and talented cross-functional partners. This person will represent the perspective of the employee while advising the leadership team on best practices to inform, engage, align and inspire the team toward our mission of unlocking opportunity for America’s workforce. This person will play an integral role on both strategy and execution, leading a team and guiding effective communication practices across our company.

This role reports to our VP of Executive and Internal Communications and is remote.

At Guild, we’re helping unlock opportunity and career mobility for America’s workforce. We do this by connecting frontline workers at some of the country’s largest companies with debt-free online education and upskilling programs, one-to-one coaching and other supportive services through our network of trusted partners. Together, we’re paving proven pathways to a better future for America’s workers and the companies that employ them. Over the course of the last year, nearly 5 million working adult learners had access to Guild’s career opportunity platform through their employer. We’re just getting started.

Founded in 2015 by CEO Rachel Romer Carlson, we have a proven track record of success. Learners who work with Guild tend to experience rates of raises and role changes that are vastly higher than their counterparts not engaged with Guild through their employers, and they have avoided hundreds of millions of dollars of student debt. Virtually all our learners who are using tuition assistance through Guild - 97% - graduate debt-free from tuition, textbooks, or fees.

Guild is a fast-paced, dynamic, social impact organization of inspired individuals motivated to tackle some of the most pressing challenges of our time at scale. We are committed to advancing our mission of unlocking opportunity through education, skilling and career pathways for America’s workforce.

As the Internal Communications Director, you will:

LEAD & ELEVATE THE INTERNAL COMMUNICATIONS STRATEGY, EXECUTION & FUNCTION.

  • Design and deliver a comprehensive internal communications strategy that provides Guilders with a clear understanding of company strategy and progress towards goals
  • Build, lead and coach a high-performing team to support internal client communication needs
  • Own and orchestrate a host of internal communications tools, forums and channels to ensure a seamless and engaging employee experience
  • Use innovative storytelling to bring key concepts to life for all Guilders, from what it means to be an iconic social impact company to what drives our unique business model and how we are orienting our business toward career outcomes for America's workforce.
  • Develop content including remarks, social media posts, emails, FAQs, presentations and bylined articles that advance Guild’s business goals through the voice of our leaders.
  • Shape and communicate key messages that effectively convey the company’s purpose and values, business strategy, and the value of its people

REPRESENT THE VOICE OF THE EMPLOYEE AT GUILD.

  • Foster constructive conversations between employees and senior management at company-wide meetings
  • Anticipate employees’ questions and concerns, and represent their point of view
  • Develop and own tools to gauge employee sentiment.
  • Manage strategy and content for company-wide meetings, and advise on functional meetings.  
  • Develop clear, compelling, conversational messaging around proactive and reactive employee concerns. Write in the company voice on behalf of Guild, and on behalf of individual leaders of the company.

ADVISE, INFLUENCE & ALIGN SENIOR LEADERS & BUSINESS PARTNERS.

  • Work intuitively across stakeholders to ensure leaders are well-briefed and show up in ways that are relevant, timely and responsive to internal and external business developments.
  • Influence executives and provide advice that reflects an understanding of their business and leadership style.
  • Act in a consultative capacity to advise the executive leadership team and other stakeholders on corporate communication matters to ensure strategic alignment, enhance company’s reputation and visibility, and manage risks to the business.
  • Make relevant, persuasive recommendations to senior leaders and cross functional partners to support the business.
  • Develop relevant and timely executive content to deliver at company wide meetings, team meetings and quarterly business reviews that you organize for remote and in-person employees.
  • Collaborate closely across functional partners to establish and implement consistent messaging across the organization

FORGE & MODEL COMMUNICATIONS BEST PRACTICES.  

  • Support change management initiatives with thoughtful communications to generate excitement and optimism for the future of Guild and help team members navigate organizational change.
  • Measure the effectiveness of communication events and provide regular updates to leadership while seeking opportunities for improvement.
  • Establish strong cross-functional relationships with Guild’s executive and senior leaders, chiefs of staff, and People team, external communications and PR, and more in order to align on communication opportunities

You are a strong fit for this role if:

YOU ARE A VERSATILE, FAST, CONVERSATIONAL WRITER: Whether you got your start as a journalist, screenwriter, in politics or some other field, you are at ease with the blank page. You can ghostwrite for different leader voices with precision. You eliminate jargon and distill complex information into memorable messages. Your flawless writing, differentiated for different voices and audiences, is always accessible, relevant and consistent with Guild’s brand.

YOU BRING A STRONG POINT OF VIEW INFORMED BY RELEVANT EXPERIENCE: You have 7-10+ years of experience in employee and internal communications, with a strong interest in employee engagement, change management and communications on diversity, equity and inclusion. You have had close and successful partnerships with executive leadership teams and cross-functional partners. You can make relevant, persuasive recommendations that align and influence key stakeholders, including senior executives, cross functional partners, employees and members to support the business. You have experience leading successful teams in corporate communications or internal communications.

YOU RAISE THE BAR WITH LEADERSHIP QUALITIES THAT INSPIRE OTHERS: You’re a high EQ listener who forms strong relationships across levels and functions. You have strong executive presence and confidence, willing to take on big challenges, advocate a position, build a business case, and influence others. You have strong people development, mentoring, and feedback skills to enable the career growth of hard-working and engaged teams.

YOU BALANCE DETAILS WITH BIG PICTURE: You take ownership and accountability so projects arrive on time and to plan. You are highly proactive and responsive, and understand when you need to be flexible and available outside of specified business hours. You have demonstrated ability to collaborate cross-functionally, set priorities, and drive multiple projects simultaneously from start to finish. You understand business trends, stay current on corporate strategy, and advise on communication opportunities.

YOU BRING A TRACK RECORD FOR POSITIVE CHANGE AND GENERATING RESULTS. You have high standards for your work product and superior oral communication and presentation skills across multiple media formats.

We feel passionately about equal pay for equal work, and transparency in compensation is one vehicle to achieve that. Total compensation for this role is market competitive, including a base salary range of $150,000 - $172,500 as well as company stock options.

#LI-SM1

Guild is increasing economic mobility for working adults by partnering with the largest employers in the country to offer education as a benefit to their employees via our marketplace of nonprofit universities and education institutions. Guild’s proprietary technology platform facilitates the administration of this innovative benefit and our team of coaches helps each employee navigate the path back to school, providing individualized support from day one through program completion.

Guild is a female-led, Certified B Corporation - and with a valuation of $4.4 billion is one of the highest-valued, privately held education companies in the world, and the only one led by a woman. Guild's investors include Ken Chenault, General Catalyst Partners, chairman and former CEO of American Express, Emerson, and Iconiq.

Guild Education is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you have a disability or special need that requires accommodation, please let your recruiter know. We currently offer the following benefits:

  • Access to low-cost, high-quality health care options through Cigna and Kaiser (due to coverage limitations, Kaiser is currently only available in CA & CO)
  • Access to a 401k to help save for the future
  • 15 days of PTO/vacation in the first year.  After your first year (or for Guilders in Director+ positions), you transition into an open vacation policy.
  • 8 days of fully-paid sick leave, to take the time to heal and or recover
  • Family-friendly benefits, including 12 weeks of parental leave for non-birthing parents and 18-20 weeks for birthing parents; 4-week ramp-up period for when employees return from a leave of 6 weeks or more; as well as employer-paid short-term and long-term disability, employer-sponsored life insurance, fertility and caregiving benefits.
  • Well-rounded wellness benefits including free and low cost mental health resources and financial wellbeing support services
  • Education benefits and tuition assistance to help your future development and growth

Guild requires COVID-19 vaccines for all employees and guests attending Guild events or entering Guild offices. As of February 1, 2022, we will be expanding our in-person vaccination requirement to include booster shots.  We will be using both Clear’s Digital Vaccine Card and state-sponsored vaccine passports to verify proof of vaccine. Accommodations or exceptions can be requested for medical or religious reasons.

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